Far from booked? Not on our watch.Missed the call? We already called them back.On the move? We've got the phone.Elbow-deep in a job? Consider it answered.Past your bedtime? We're still wide awake.Hands full? We'll pick up for you.
You miss a call. We call them back in under a minute and find out what they need. The ready ones get booked. You keep working. The phone keeps paying.
Live in 48 to 72 hours · we never clock out
While nobody picks up · 1 of 3
97%
of people who reach your voicemail hang up without leaving a message.
Invoca, 2024
You have reached Summit Heating. Leave a message.
ALBKCMDREPFSGTHWIYJBKCLDMFNGOHPJQKRLSMTN
They rang the next company on the list instead.
0hung up without a word
1left a messageand waited for a call back
While nobody picks up · 2 of 3
26%
of calls to a business never get answered. In some industries it is over 60%.
Invoca, 2024
A Tuesday in July
7:00 AM
Both techs out · one line ringing
0%
Missed 0 of 23
Busiest · 11 to 3
7 amnoon6 pm
While nobody picks up · 3 of 3
391%
higher conversion when a new lead is called back inside one minute.
Velocify, Ultimate Contact Strategy
Time to first return call
0:00
1.0×
Within one minute
After five minutes
1×
Booked · tomorrow 9:30Already talking to Valley Air
Conversion rate, relative. Velocify Research.
How it works · 01 of 03
01
You miss a call.
Your phone tells us the second it happens.
9:12
Incoming call(214) 555-0198 · main lineRing 1
Missed callRang out after 4 ringsjust now
Farwatch caught itCalling them back now0.4 s
How it works · 02 of 03
02
We call them back in under a minute.
A conversation that finds out what they need and how soon.
Calling them back(214) 555-0198 · as Summit HeatingLive0:00in 0 s
Farwatch, for Summit Heating
0:02Hi, this is Summit Heating calling you back - sorry we missed you. What is going on?
0:11DWOur AC died overnight. It is roasting in here.
0:19Sorry to hear that. I can have a tech out tomorrow at 9:30. Want me to lock that in?
0:31DWYes please. Book it.
What we learned
Urgent · AC outDecision makerTomorrow 9:30 works
Lead score
10 · Hot
Tomorrow
8:009:309:3011:001:00
How it works · 03 of 03
03
Ready jobs get booked. The rest get logged.
A booking link by text, an alert to you, your CRM updated. Nobody on your team lifts a finger.
Three return calls · where each one went
Your time: 0 min
DW
Dana Whitfield
AC out · wants someone this week
10 · Hot
Text to DanaTomorrow 9:30 · tap to confirmsummit.fw/dana
You: booked, tomorrow 9:30
MR
Marcus Reed
Wants a quote · sometime next month
6 · Warm
5 follow-ups30 days
Day 1Day 30
JP
Jo Park
Outside your service area
2 · Cold
NameNoteStatus
Jo ParkOut of areaLogged
Not chased
Watch one missed call become a job.
Live · one afternoon
9:12:07Line ringing
Missed to booked
…
Recovered
$0
Your time
0 min
Missed call(214) 555-0198 · rang out after 4 rings
Called back in 48 sAnswered, second ring0:00
Live
Qualified
“AC died overnight. It is roasting in here.”“”
Urgent · AC outDecision maker
BookedTomorrow 9:30 · Dana W.Link texted8:009:309:3011:00
Text to you
Dana Whitfield booked, tomorrow 9:30. AC repair, likely $0.
Delivered
9:12:07
Missed call(214) 555-0198 · rang out after 4 rings
9:12:55
Called back in 48 sAnswered, second ring0:00
Live
9:13:15
Qualified
“AC died overnight. It is roasting in here.”“”
Urgent · AC outDecision maker
9:13:23
BookedTomorrow 9:30 · Dana W.Link texted8:009:309:3011:00
9:13:35
Text to you
Dana Whitfield booked, tomorrow 9:30. AC repair, likely $0.
Delivered
See every return call on your own dashboard.
Every call we made, what we learned, what we booked. Your numbers, not ours.
Live · last 7 daysYour phone
Return calls · 7d
23
Answer rate
52%
Booked
5
Recovered
$27.5k
Daily return calls
Outcomes
Hot6
Warm4
Cold2
What are missed calls costing you?
Most of your work
Annual revenue
$3M
Our HVAC benchmark: 35% of calls missed in peak periods, a $5,500 average job and a 40% close rate. The $5,500 is a blend: a repair averages about $350 (HomeAdvisor, 2026) and a replacement runs $7,000 to $20,000 (CBS News, 2026), and most companies do both. The miss rate, the blend and the close rate are our assumptions, and every one is editable.
Every one of those calls was a lead you already paid for: an HVAC search-ad lead costs about $128 (LocaliQ, 2025).
Missed leads, appointments, and what recovering them is worth, for your numbers.
Lost to missed calls, every month
$35,000
That is about 16 missed leads a month. Winning them back is roughly 4 more appointments booked, worth about $22,000. One month of that work pays for 8.8 months of Farwatch.
We call back in under a minuteLive in 48 to 72 hours97% of voicemail callers hang up without a messageInvoca, 2024391% higher conversion inside a minuteVelocify, Ultimate Contact Strategy86% of HVAC calls come in during business hours, even in JuneServiceTitan, 2025An HVAC search-ad lead costs about $128LocaliQ, 2025Runs 24 hours a dayOne recovered job pays for monthsour assumptionWe call back in under a minuteLive in 48 to 72 hours97% of voicemail callers hang up without a messageInvoca, 2024391% higher conversion inside a minuteVelocify, Ultimate Contact Strategy86% of HVAC calls come in during business hours, even in JuneServiceTitan, 2025An HVAC search-ad lead costs about $128LocaliQ, 2025Runs 24 hours a dayOne recovered job pays for monthsour assumption
Fair questions.
We already use an answering service.
Keep it if it earns its fee. An answering service takes a message. It does not work out whether the caller is an emergency or a shopper, and it does not book anyone. It also never sees the daytime calls that get missed because every line is busy, and that is most of them: even in June, 86 percent of calls to residential HVAC companies come in during business hours (ServiceTitan, 2025). We call every missed call back inside a minute, day or night, find out what they need, and book the ready ones into the calendar you already run.
Why only HVAC?
Because it has the phone problem worst. The calls come all year and spike with the weather: in ServiceTitan's 2025 data, after-hours calls to residential HVAC companies climb from 9.8 percent of the total in October to 14.1 percent in June, and the rest land during the day, when the office is busiest. The jobs are big enough to matter, with a repair averaging about $350 (HomeAdvisor, 2026) and a replacement running $7,000 to $20,000 (CBS News, 2026), so one recovered call can pay for months. And there is more of it every year, with 11 percent more HVAC jobs expected by 2035 (US Bureau of Labor Statistics). We would rather be very good at one trade than average at four.
We already have voicemail.
97 out of 100 people who reach voicemail hang up without leaving a message. They ring the next company on the list instead. We call them back first.
Who is actually calling my customers?
An automated agent, in your company's name, a minute after they hung up. It says the line is recorded, it says it is automated if anyone asks, and it never claims to be a person. The caller wants the problem handled fast, and it is.
What if the return call goes sideways?
We follow a script written for your trade and never wing it. It does not quote prices or warranty terms. Anything it does not cover goes to your team to follow up, instead of being guessed at.
Month to month or annual?
Month to month by default: you see what we recovered each month and decide from there. We do annual contracts as well; commit for a year and the setup fee is waived.
Hear it on your own phone.
Leave your number. We call you back and walk through your numbers, then call you the way we would call one of your customers, so you hear it yourself. If it makes sense, you are live in 48 to 72 hours.
