We already use an answering service. What is different?

Keep it if it earns its fee. It does a different job.

What an answering service does

It picks up after hours and takes a message: name, number, a line about the problem. It is usually billed per minute or per call, so the busiest nights cost the most. It does not decide whether the caller has no air conditioning with a newborn in the house or is pricing a tune-up for next spring, and it does not book anyone.

What Farwatch does

When a call goes unanswered, at 2 pm in July when every line is busy or at 11 pm in January, the agent calls the person back inside a minute, as your company, on a recorded line. It asks what your office would ask, sorts the emergency from the shopper, and books the ready ones into the calendar or booking link you gave us. Your office gets a text with what was said. The price is a flat monthly rate.

After-hours emergencies

The agent captures the call and routes it by the rules you set: what counts as an emergency, who is on call, what gets a text now and what waits for the morning board. It does not decide who gets woken up. Your on-call rules do.

Running both

Some clients keep the answering service for overflow on the main line and let Farwatch handle the missed calls. Tell us how your lines are set up on the first call and we will say plainly which calls each one would take.