Farwatch
Help

Help

Will it work with my phone system?

Your phone system needs to tell us when a call is missed. Most business phone systems and call-tracking numbers can; we confirm yours before you pay a setup fee.

Will it work with my phone system?

The only thing the service needs from your phone system is a notification when a call goes unanswered: the caller's number and the time. Everything else runs on our side.

What usually works

Most business phone systems, VoIP providers and call-tracking numbers can report a missed call to an outside service, either directly or through a forwarding rule. If yours cannot, a tracking number in front of your main line usually can.

How we confirm it

We check your phone system on the first call, before any setup fee is charged. If it cannot report missed calls in any workable way, we tell you so and stop there.

Your CRM and calendar

Bookings go to the booking link or calendar you give us. Where your CRM can accept new contacts by link or by integration, return calls and their outcomes land there too; where it cannot, everything is still in your dashboard and your daily summary.