Every return call is recorded and says so at the start. Recordings and transcripts stay with you, appear in your dashboard, and can be deleted on request.

Recording, consent and your customers' data

Recording

Every call the agent places is recorded and transcribed, and the call says so in its first words, in every state. Anyone who does not want to be recorded can say so, and the call ends politely.

Where the recordings go

Recordings and transcripts are stored for your business only. They appear in your dashboard next to each return call, with a summary and the qualification outcome. They are never shared with other clients, and you can ask for any of them to be deleted.

Consent for texts

When the agent texts a booking link or a follow-up, it does so because the caller contacted your business first and asked for help. Every message carries a way to opt out, and opt-outs are honoured immediately across all of your messages.

Who processes the data

The service runs on a small number of named providers for hosting, telephony, language processing, email and billing. They are listed in the Privacy Policy and the Data Processing Agreement, and we give notice before adding one.