Three plans sized by return calls a month, a one-time setup fee, month to month. Most shops start on Growth at $2,500 a month plus $1,500 once; the first clients in a market pay less.

What it costs

Two numbers on every plan: a one-time setup fee and a monthly retainer. The plan is sized by how many missed calls we call back for you in a month.

Service: $1,500 a month plus $1,000 once. Up to 150 return calls a month. One location. A second location moves you to Growth. 3 to 7 trucks, one office line, roughly 40 to 60 calls a week in season.
Growth: $2,500 a month plus $1,500 once. Up to 400 return calls a month. One location. $600 a month for each one after, plus $500 setup once, and each adds 100 return calls to your allowance. 8 to 15 trucks, two or three people on the phones, 60 to 120 calls a week in season.
Scale: $4,000 a month plus $2,500 once. Up to 1000 return calls a month. 2 locations. $600 a month for each one after, plus $750 setup once, and each adds 150 return calls to your allowance. 15 trucks and up, a dispatch office with a manager, more than 120 calls a week, or several locations under one owner.

Every plan gets the whole system: the return call, qualification, booking, follow-up, alerts, your dashboard and the monthly report.
Past the included volume it is $3 per extra return call, so a busy July is never a surprise.
Month to month. There is no contract term unless you choose an annual option.

Two ways to commit for a year

Commit for twelve months and keep paying monthly: the setup fee is waived and your rate is locked for the year.
Pay the year up front: ten months for twelve, about 17% off, and the setup fee is waived as well. On Growth that is $25,000.

Early clients pay less

The first clients in each market get the setup fee waived and half price for their first 3 months, then the list rate locked for 24 months, in exchange for a case study after thirty days. The pricing page shows which rung is open right now.

What the setup fee covers

Connecting your phone system, configuring the agent for HVAC and for your own rules (service area, hours, what counts as an emergency, who is on call), testing the routing, and a go-live call where you hear the agent on a test call before it speaks to a customer. It is work, and it is charged once.

What it has to recover to pay for itself

On our benchmarks, one recovered replacement covers about half a year of the retainer, and one recovered service call a week covers the month. Those benchmarks are our assumptions; the proposal uses your own job values.

The thirty-day target

Your proposal states a recovery target for the first thirty days. If that target is missed, the second month's retainer is waived. This is written into the proposal and into the Terms of Service.