What the agent says to your customers

The agent calls back within a minute of a missed call. Its first words identify your company and say the line is recorded. Then it asks what the caller was hoping to get help with.

The conversation

It follows a script written for HVAC. It asks the questions your office would ask, in order: what happened (the AC or the heat is out, a noise, a quote), since when, whether anyone is home, whether the caller is the homeowner, a tenant or a property manager, whether they are inside your service area, and when they want someone out. It keeps its answers short and never pushes. It does not quote a repair, an install or a diagnostic fee, and it does not promise what a warranty covers.

Ready callers get booked

If the caller is ready, the agent offers a time and texts your booking link right after the call. You get an alert with what the caller said. Callers who are interested but not ready go into a follow-up sequence. Anything outside your service area or your services is logged and not chased.

Honesty about what it is

The agent is automated. If a caller asks whether they are speaking with a person or an AI, it says plainly that it is your company's automated assistant and carries on helping. It never claims to be a person. Clients in states that require every automated call to say so in its first words can have that line added to the script before go-live.

Anything it cannot handle

Anything the script does not cover is passed to your team to follow up, with a note of what was said, instead of being guessed at.